TERMS OF PURCHASE



1. ORDER

When ordering, an agreement is reached on purchase when Teknikproffset Nordic AB (556998-9329), hereinafter referred to as "Teknikproffset", has confirmed the order via email. The order confirmation is generated automatically without manual review.

If you have not received an order confirmation within 24 hours, please contact customer service.

To be allowed to shop at Teknikproffset, you must be 18 years of age or have a guardian's consent.

1.1 PRICES
All prices include VAT.
The shopping cart shows the total price for the goods, including VAT, shipping and any invoicing fee.

1.2 CANCELLATION
As long as your order has not been processed, it is possible to stop it by contacting Customer Service. Enter the order number and full name, then we will confirm if it is possible to cancel your order.
NOTE! Even if you contacted us before the order was processed, we may not have time to read your email before your order is sent.
If the order has already been processed, you can return it to us when you have received the delivery.

1.3 SHIPPING COST
Shipping costs and available shipping options are stated at checkout

1.4 CLERICAL ERROR
We reserve the right to make typographical errors in the form of factual and price information and reserve the right to correct this afterwards. Information and specifications on the site are indicative and may be changed by the manufacturer without notice. All information is provided with a reservation for printing errors, and photos are indicative. Teknikproffset has the right to correct any possible errors and to change or update the information at any time.

1.5 MASS ORDERS
We reserve the right to stop bulk orders or limit purchases to a maximum of 1 per purchase or customer.

2. PAYMENT

2.1 CARD PAYMENT
We accept VISA / MasterCard. Select payment method "With Card" at checkout. No transaction cost will be added.
Upon payment, the amount is reserved in your account and is only deducted when your order is sent from us.
We reserve the right not to process orders if we believe we have reason to do so (eg in case of suspicion of fraudulent purchase). If this is the case, no money will be deducted from the card and the order will be deleted.

2.2 DIRECT PAYMENT VIA TRUSTLY
Select payment method "Directly from your bank" at checkout. No transaction cost will be added. You are transferred to your own bank where you make the payment, then you are sent back to us to receive your order confirmation. In the case of direct payment, the amount is charged to your account directly.

TERMS AND CONDITIONS FOR QLIRO CHECKOUT

(effective as of 20 September 2017)

Qliro Checkout is an easy, flexible and safe way for you to shop online. It gives you the opportunity to choose the payment method that best suits you.

By submitting or requesting information in Qliro Checkout you accept our terms and conditions as well as the processing of your personal data. Bank card payments through Qliro Checkout are processed in systems fully compliant with the card schemes security standard, PCI-DSS.

For more information regarding your payment, please contact Qliro as described in Section 6 below.

2.3 GENERAL TERMS OF USAGE
The following terms (“Terms and Conditions”) are applicable to the usage of the service Qliro One which is provided by Qliro AB, organization number 556962-2441, Box 195 25, 104 32 Stockholm, Sweden (“Qliro”).

By using Qliro One you accept the terms of usage and thereby the processing of personal data in accordance with our privacy policy. By accepting the terms and conditions, you acknowledge that you have read and understood these terms, accept them, and agree to be bound by them. By accepting you also agree that the information provided by you is true, valid, accurate and complete. Moreover, that there is nothing preventing or prohibiting you from entering this agreement. All details provided must be details that belong to you. Any data provided that does not belong to you, will be considered as misuse of the service.

We reserve the right to perform identity checks as required to verify your identity and to fulfil legal requirements on the services provided by Qliro. During identity verification Qliro may use both internal data and data gathered from external sources.

Qliro One may only be used for the purpose of making purchases in agreement with these terms and conditions. Qliro holds the right to immediately block users from continuing to use Qliro One in cases of abuse of the checkout, or any other services provided by Qliro. Abuse of this type include violation of these terms and conditions and/or terms for any other of Qliro’s services as well as purposeful use of misleading or incorrect information. Qliro maintains the right to store information in connection with abuse to protect its rights and interests, and/or to facilitate law enforcement or regulatory investigations/proceedings. Termination of the right to use Qliro One, by either Qliro or yourself, does not affect any liabilities the parties may have in relation to any other of Qliro’s services.

2.4 PAYMENT
In Qliro One you are given the opportunity to choose the method of payment of your choice. Paying methods that may be available include: bank card payment and direct payment. The usage of Qliro One is free of charge; however, your payment/credit provider or financial institution may charge you for certain transactions and/or currency conversion/foreign transaction fees. Qliro has no control or insight into such fees and is not responsible for such costs. Please review the terms provided by your payment/credit provider or financial institution to be aware of such fees and please contact them with any questions.

All the terms connected to your choice of payment will be available prior to you finishing your purchase and you are required to accept the terms for your payment method of choice. Qliro owns the right to add additional payment methods or delete current methods at any time without notice.

2.5 PERSONAL DATA
By accepting the terms of usage, you also agree to the terms of our privacy policy, which is incorporated herein by reference.

If you have used Qliro One previously and accepted the “Remember me” function of Qliro One, Qliro will use such information to confirm your identity in order to make your use of Qliro One more simple.

You can find more information regarding Qliro’s processing of personal data in Qliro’s privacy policy.

2.6 COOKIES AND LINKS
For information regarding the usage of cookies and links to other web pages, see Qliro’s privacy policy.

2.7 CHANGES OF TERMS AND CONDITIONS
Qliro holds the right to make changes to these terms and conditions at any time without prior notice to you. If you do not agree to the changes, do not use this website. Changes may be made when a service is enhanced or developed, you are therefore encouraged to read the terms and conditions on every purchasing occasion.

2.8 COMPLAINTS AND DISPUTE
Complaints regarding the services provided by Qliro can be directed orally, or in writing to Qliro via telephone (08-40900300), email kundservice@qliro.com, contact forms found on the website www.qliro.com or through physical mail sent to Qliro AB, Customer Service, Box 195 25, 104 32 Stockholm, Sweden.

If you are not pleased with Qliro’s handling of your complaint you may also contact the Swedish National Board for Consumer Disputes, Allmänna Reklamationsnämnden (ARN). Qliro will participate in such proceedings. You can also contact ARN through their website: www.arn.se or by physical letter to: Box 174, 113 43 Stockholm, Sweden. You can also submit your dispute in any official language of the European Union via the online ODR-platform: http://ec.europa.eu/odr provided by the European Commission. The dispute will be forwarded to ARN.

Qliro is not responsible for any harm caused directly, or indirectly by usage of Qliro One, except from what follows from the Terms and Condtions and binding legislation. These terms and conditions are governed by Swedish law. Any potential disputes over usage of Qliro Checkout are subject to the jurisdiction of the Swedish courts.

2.9 REFUND
When you cancel an order that has not been sent, we usually refund you within 1-2 days, but no later than within 14 days. If you have chosen card payment, no money has normally been deducted and no refund will therefore be made.


3. RETURN / COMPLAINT AND WARRANTY

3.1 RIGHT OF WITHDRAWAL
As a consumer (private person), you have a 14-day right of withdrawal from the time you have received an item we have sent you. You do not have to state a reason when you regret your purchase within 14 days. The right of withdrawal expires 14 days after the day when you or any third party, but not the transport company received the goods or in partial delivery when you or any third party, but not the transport company received the last goods physically.

The product must be complete. This means that all accessories (remote control, operating instructions, batteries, etc.) must be included in the return.

Some product areas are not covered by the right of withdrawal, if the product's sealing or sealing is broken. A seal means that a package has a seal, which cannot be opened without breaking the seal. These products can therefore not be returned. Examples of these product areas are: headsets, headphones, confectionery, cosmetics, massage oils, products with license keys and intimate products.

Customer pay the return shipping cost when exercising the right of withdrawal.

Teknikproffset reserves the right to charge a cost price for any. missing parts / accessories, instead of denying the right of withdrawal, if possible.

The right of withdrawal normally provides a refund in full. If the product has been handled to a greater extent than necessary, we deduct the depreciation of a product. Normally, the deduction is our cost price to replace missing, used or damaged goods or parts of goods, but can also be a deduction for reduced value due to how the product was used.

To avoid problems when you want use your right of withdrawal, contact customer service before sending goods back if you are unsure.

Companies have no right of withdrawal.

4. PRIVACY AND SECURITY PERSONAL DATA

When you place your order with us, you provide your personal information such as name, address and telephone number (Personal number when paying invoices). In connection with your registration and order, you agree that we store and use your information in our business to fulfill our obligations to you. We also document communications that we have with you via e-mail, this to provide the service that you expect from us.

Teknikproffset will not disclose your personal information to third parties. If you want to subscribe to our e-mails, we will send you information and product offers via e-mail. This can be easily removed by clicking on a link at the bottom of the email.
According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted.

Teknikproffset reserves the right to communicate marketing material via SMS and email during major campaigns. Subscription can take place according to instructions in the respective mailing.

5. PRIVACY POLICY AND GDPR

Teknikproffset protects your privacy and processes your personal data in accordance with all applicable laws and regulations.

6. COOKIES

Cookies are information that is sent from various sites and stored on your hard drive. These are used so that the sites will recognize their users when they return next time.
With the help of cookies, we analyze our traffic to distinguish patterns in how a service is used. These analyzes form the basis for the development of the service's content and design.
Teknikproffset does not sell or exchange personal information about its users unless we have your express consent to do so.
We simply use the information we collect to improve the service for our users.
By using the website, you accept that we store information about you as a user.

6.1 COLLECTION OF DATA FOR THIRD PARTIES
Third-party providers, including Google, display ads for Teknikproffset through searches on http://www.google.se and on websites on the Internet where Google displays ads. Third-party providers, including Google, use cookies to display ads based on the user's previous visits to this website. Visitors can choose to remove Google's use of cookies by going to Google's opt-out via this link: http://www.google.com/privacy/ads.

7. DISPUTE

In the event of a dispute, Teknikproffset listens to the European Commission recommendations. Via this link http://ec.europa.eu/consumers/odr you can read more about the rules that the EU has developed for consumer disputes and about online dispute resolution (ODR).

8. FORCE MAJEURE

In the event of war, natural disaster, industrial action, government decision, non-delivery from subcontractors, or similar event beyond our control which could not reasonably be foreseen and affects agreements entered into by Teknikproffset, which means that Teknikproffset can not keep said agreement, shall form the basis that Teknikproffset is released from its obligations to fulfill the said agreement.