TERMS OF PURCHASE
1. ORDER
When ordering, an agreement is reached on purchase when TP E-commerce Nordic AB (559386-1841), hereinafter referred to as "Teknikproffset", has confirmed the order via email. The order confirmation is generated automatically without manual review.
If you have not received an order confirmation within 24 hours, please contact customer service.
To be allowed to shop at Teknikproffset, you must be 18 years of age or have a guardian's consent.
1.1 PRICES
All prices include VAT.
The shopping cart shows the total price for the goods, including VAT, shipping and any invoicing fee.
1.2 CANCELLATION
As long as your order has not been processed, it is possible to stop it by contacting Customer Service. Enter the order number and full name, then we will confirm if it is possible to cancel your order.
NOTE! Even if you contacted us before the order was processed, we may not have time to read your email before your order is sent.
If the order has already been processed, you can return it to us when you have received the delivery.
1.3 SHIPPING COST
Shipping costs and available shipping options are stated at checkout
1.4 CLERICAL ERROR
We reserve the right to make typographical errors in the form of factual and price information and reserve the right to correct this afterwards. Information and specifications on the site are indicative and may be changed by the manufacturer without notice. All information is provided with a reservation for printing errors, and photos are indicative. Teknikproffset has the right to correct any possible errors and to change or update the information at any time.
1.5 MASS ORDERS
We reserve the right to stop bulk orders or limit purchases to a maximum of 1 per purchase or customer.
2. PAYMENT
Together with Klarna Bank AB, we offer various payment options that suit you best. Klarna makes it easy and safe for you as a customer to shop online.
By completing a purchase, you accept Klarna's terms for the use and processing of your personal data.
2.1 KLARNA INVOICE
The invoice must be paid within 30 days and sent to the e-mail address you provide when purchasing. If you have the Klarna app, you will also receive notifications there. For invoice purchases, we reserve the right to create a credit report through Klarna AB.
Klarna collects and processes your personal data and credit information to fulfill your requests for 30-day credit.
You can find more information about Klarna's invoice terms here.
2.2 KLARNA COMPANY INVOICE
You can find more information about Klarna's terms and conditions here.
2.3 KLARNA'S DATA PROTECTION INFORMATION
When you make a purchase with us, you enter into a separate payment agreement with Klarna. You will find information about Klarna's terms and conditions for their various payment methods here. Your personal data will be processed in accordance with Klarna's data protection information.
If you wish to read more about Klarna's payment terms, you can find all the information here.
If you have other questions about Klarna, you can find their FAQ here.
3. RETURN / COMPLAINT AND WARRANTY
3.1 RIGHT OF WITHDRAWAL
As a consumer (private person), you have a 14-day right of withdrawal from the time you have received an item we have sent you. You do not have to state a reason when you regret your purchase within 14 days. The right of withdrawal expires 14 days after the day when you or any third party, but not the transport company received the goods or in partial delivery when you or any third party, but not the transport company received the last goods physically.
The product must be complete. This means that all accessories (remote control, operating instructions, batteries, etc.) must be included in the return.
Some product areas are not covered by the right of withdrawal, if the product's sealing or sealing is broken. A seal means that a package has a seal, which cannot be opened without breaking the seal. These products can therefore not be returned. Examples of these product areas are: headsets, headphones, confectionery, cosmetics, massage oils, products with license keys and intimate products.
Customer pay the return shipping cost when exercising the right of withdrawal.
Teknikproffset reserves the right to charge a cost price for any. missing parts / accessories, instead of denying the right of withdrawal, if possible.
The right of withdrawal normally provides a refund in full. If the product has been handled to a greater extent than necessary, we deduct the depreciation of a product. Normally, the deduction is our cost price to replace missing, used or damaged goods or parts of goods, but can also be a deduction for reduced value due to how the product was used.
To avoid problems when you want use your right of withdrawal, contact customer service before sending goods back if you are unsure.
Companies have no right of withdrawal.
4. PRIVACY AND SECURITY PERSONAL DATA
When you place your order with us, you provide your personal information such as name, address and telephone number (Personal number when paying invoices). In connection with your registration and order, you agree that we store and use your information in our business to fulfill our obligations to you. We also document communications that we have with you via e-mail, this to provide the service that you expect from us.
Teknikproffset will not disclose your personal information to third parties. If you want to subscribe to our e-mails, we will send you information and product offers via e-mail. This can be easily removed by clicking on a link at the bottom of the email.
According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted.
Teknikproffset reserves the right to communicate marketing material via SMS and email during major campaigns. Subscription can take place according to instructions in the respective mailing.
5. PRIVACY POLICY AND GDPR
Teknikproffset protects your privacy and processes your personal data in accordance with all applicable laws and regulations.
6. COOKIES
Cookies are information that is sent from various sites and stored on your hard drive. These are used so that the sites will recognize their users when they return next time.
With the help of cookies, we analyze our traffic to distinguish patterns in how a service is used. These analyzes form the basis for the development of the service's content and design.
Teknikproffset does not sell or exchange personal information about its users unless we have your express consent to do so.
We simply use the information we collect to improve the service for our users.
By using the website, you accept that we store information about you as a user.
6.1 COLLECTION OF DATA FOR THIRD PARTIES
Third-party providers, including Google, display ads for Teknikproffset through searches on http://www.google.se and on websites on the Internet where Google displays ads. Third-party providers, including Google, use cookies to display ads based on the user's previous visits to this website. Visitors can choose to remove Google's use of cookies by going to Google's opt-out via this link: http://www.google.com/privacy/ads.
7. DISPUTE
In the event of a dispute, Teknikproffset listens to the European Commission recommendations. Via this link http://ec.europa.eu/consumers/odr you can read more about the rules that the EU has developed for consumer disputes and about online dispute resolution (ODR).
8. FORCE MAJEURE
In the event of war, natural disaster, industrial action, government decision, non-delivery from subcontractors, or similar event beyond our control which could not reasonably be foreseen and affects agreements entered into by Teknikproffset, which means that Teknikproffset can not keep said agreement, shall form the basis that Teknikproffset is released from its obligations to fulfill the said agreement.